Car Insurance Company News
Now The Number's Up
Wednesday March 15, 2006
IN the old days we'd make our way into town and go directly to the government department, bank or insurance company office, fill out a form at a desk along a wall, stand in a queue for perhaps 10 minutes, hand the forms over the counter, ask a few questions, pay our money and, after a flurry of stamping, leave with papers in hand.The Give And Take Of Customer Abuse
Monday March 6, 2006
TIM works for a life insurance company "whose levels of service have plenty of room for improvement". One customer called recently to query a letter sent to his father, says Tim. The letter said: "Your direct debit has been dishonoured; the reason given by your financial institution is 'client deceased'." The son had actually claimed on his dead father's policy six weeks before the letter arrived.